Question 1

How do I choose the right size?

Accepted Answer

Have your dog stand naturally, then measure the widest part of the paw pad and the length from the back of the main pad to the tip of the longest front pad. Match those two measurements to the size chart in “Find My Dog's Size”. If you're between sizes, size up. Not sure? Send us your measurements and we'll help.

Question 2

How do Paw Vale pads stay on?

Accepted Answer

Each pad is self-adhesive. You peel the backing and press the pad onto a clean, dry paw pad, holding for a few seconds so it bonds. Trimming excess hair around the pad area helps the adhesive grip.

Question 3

Can dogs walk outside with them?

Accepted Answer

Yes — they're made for walks. They add a barrier and traction, but they do not make dangerously hot pavement safe. Always test the surface with your hand first and choose shade, grass or a cooler time of day when it's too hot.

Question 4

Are Paw Vale pads waterproof?

Accepted Answer

The pads are water-resistant, which helps in damp conditions and on wet floors. Extended soaking or swimming will loosen the adhesive.

Question 5

Can they help on slippery floors?

Accepted Answer

Yes. The textured surface adds grip on smooth indoor floors such as hardwood, tile and laminate, which is one of the most common reasons owners use them at home.

Question 6

How do I remove them?

Accepted Answer

Remove gently. Lift one edge slowly and peel back in the direction of hair growth, taking your time. Never rip a pad off quickly, and stop if your dog seems uncomfortable.

Question 7

How many come in a set?

Accepted Answer

One set covers all four paws. Pack sizes on this page are shown in sets, so a 4-set pack covers four full applications.

Question 8

Can I use them more than once?

Accepted Answer

They're designed as a single-use adhesive pad — once removed, the adhesive won't reliably re-bond. That's why most owners choose a multi-set pack.

Question 9

How long does shipping take?

Accepted Answer

Shipping times follow the shipping policy configured in our store. Add your shipping policy in Shopify and the exact details will appear here.

Question 10

What if I ordered the wrong size?

Accepted Answer

Send us a message through our contact page with your order number and your dog's measurements — we'll help you find the right fit for your next set.

Question 11

What is Paw Vale's return policy?

Accepted Answer

Because Paw Vale pads are a personal-use adhesive product, all sales are final and we're unable to accept returns or offer refunds once an order has been placed. If your order arrives damaged, incorrect, or there is an issue with your shipment, please reach out to us and we'll be happy to help. Nothing here limits any rights you may have under applicable consumer law.

Paw Vale FAQ

Everything, Answered